Thank You Power Pole!

Capt Billy Rotne · 09-29-2008, 08:00 AM

I basically destroyed my PP from constant use, especially on hard sand bottom around the inlet getting torqued around by sportfishers, and windy days.

The cylinder popped its seal around the rod and was leaking fluid, basically it takes the thing 20 seconds to go up or down.

So I went to pp's web site, which states clearly warranty does not include commercial use. I am screwed so I think. I give them a call and the next thing I know a new cylider is on its way, free of charge!

Great customer service!

orlgheenoer · 09-29-2008, 09:11 AM

nice

Rayzor · 09-29-2008, 01:47 PM

Billy,..you speak with Scott?

Even tho their growth has exploded, they ARE great in the area of customer service.

And to think the technology of yours' & my PP are obsolete compared with their newest products, so being able to take care of us is HUGE.

Tommy · 09-30-2008, 05:16 AM

I had the spike pull out of mine when I burried it in soft mud after about 1 year. I don't remember who I talked to on the phone, but a new spike was at my house within a few days. I think the spike is guaranteed not to break, but mine was completely gone. They took care of me as fast as they could.

Rayzor · 09-30-2008, 12:53 PM

LIFETIME warranty on the spike

Capt Billy Rotne · 10-01-2008, 06:32 AM

Ok so not only did they send me a really nice looking cylinder, much nicer than I had before, but I got it the next day!

What type of fluid do I need to use? ATF?

Rayzor · 10-01-2008, 07:17 AM

yep

09-29-2008, 08:00 AM	#1 (permalink)
Capt Billy Rotne Senior Member Join Date: Feb 2007 Location: Port Orange FL Posts: 570	Thank You Power Pole! I basically destroyed my PP from constant use, especially on hard sand bottom around the inlet getting torqued around by sportfishers, and windy days. The cylinder popped its seal around the rod and was leaking fluid, basically it takes the thing 20 seconds to go up or down. So I went to pp's web site, which states clearly warranty does not include commercial use. I am screwed so I think. I give them a call and the next thing I know a new cylider is on its way, free of charge! Great customer service!

09-29-2008, 01:47 PM	#3 (permalink)
Rayzor Senior Member Join Date: Jan 2007 Location: Titusville Posts: 321	Billy,..you speak with Scott? Even tho their growth has exploded, they ARE great in the area of customer service. And to think the technology of yours' & my PP are obsolete compared with their newest products, so being able to take care of us is HUGE. __________________ GROWING OLD,.....AN INEVIDIBILITY GROWING UP,.....PURELY, AN OPTION.

09-30-2008, 12:53 PM	#5 (permalink)
Rayzor Senior Member Join Date: Jan 2007 Location: Titusville Posts: 321	LIFETIME warranty on the spike __________________ GROWING OLD,.....AN INEVIDIBILITY GROWING UP,.....PURELY, AN OPTION.

10-01-2008, 07:17 AM	#7 (permalink)
Rayzor Senior Member Join Date: Jan 2007 Location: Titusville Posts: 321	yep __________________ GROWING OLD,.....AN INEVIDIBILITY GROWING UP,.....PURELY, AN OPTION.

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09-29-2008, 09:11 AM	#2 (permalink)
orlgheenoer Senior Member Join Date: Jun 2007 Location: Orlando Posts: 401	nice

09-30-2008, 05:16 AM	#4 (permalink)
Tommy Member Join Date: Jul 2008 Location: NSB Posts: 42	I had the spike pull out of mine when I burried it in soft mud after about 1 year. I don't remember who I talked to on the phone, but a new spike was at my house within a few days. I think the spike is guaranteed not to break, but mine was completely gone. They took care of me as fast as they could.

10-01-2008, 06:32 AM	#6 (permalink)
Capt Billy Rotne Senior Member Join Date: Feb 2007 Location: Port Orange FL Posts: 570	Ok so not only did they send me a really nice looking cylinder, much nicer than I had before, but I got it the next day! What type of fluid do I need to use? ATF?